Shipping Policy
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Last Updated: August 2026
Each piece is carefully prepared and packaged before shipping.
Processing Times
Ready-to-ship pieces are typically processed within 3–5 business days after your order is placed.
Custom commissions require additional production time. Most custom pieces are completed within approximately 3–4 weeks, depending on the scope and complexity of the project. An estimated timeline will be provided before production begins.
Domestic Shipping
Orders within the United States are shipped with tracking. Shipping rates and available delivery options will be displayed at checkout.
Once your order has shipped, you will receive a confirmation email with tracking information.
International Shipping
International shipping may be available to select destinations. Delivery times vary depending on the destination and customs processing.
Customers are responsible for any customs duties, import taxes, or other fees that may be charged by the destination country.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, please contact me as soon as possible before your order has shipped.
I am unable to guarantee changes to the shipping address once an order has been dispatched.
Delays
Estimated delivery times are provided as a general guideline and are not guaranteed. Delays caused by shipping carriers, customs, weather, or other circumstances outside of my control may occasionally occur.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact me as soon as possible with your order information so I can assist you in determining the appropriate next steps.
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Refund Policy
Last Updated: August 2026
Each piece is individually handcrafted and one of a kind. Due to the unique nature of the work, all sales are final. Returns, exchanges, and refunds are not accepted.
Custom Commissions
Custom commissions are created individually for each client and are also final sale.
A 50% non-refundable deposit is required to begin production. The remaining balance is due upon completion and must be paid before the piece is shipped or delivered.
Once production has begun, the deposit cannot be refunded.
Damaged or Incorrect Items
Each piece is carefully inspected and packaged before shipping.
If your order arrives damaged or you receive an incorrect item, please contact me as soon as possible after delivery with your order details and photographs of the item and packaging.
These situations will be reviewed individually to determine the appropriate resolution.
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